Researchers at the School of Engineering and Applied Sciences have developed a portable, injectable blood clotting agent which has demonstrated high efficacy in preliminary trials with mice models. When Harvard College students logged on to my. Harvard will divide its sexual misconduct policies in two in response to the U. Both our impact — like citations in University decisions and national publications — and our mistakes suggest that our community deserves a board that is receptive to the breadth of perspectives on our campus as well as transparent about who we are.
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Established in and named for its first benefactor, clergyman John Harvard , Harvard is the oldest institution of higher learning in the United States  and among the most prestigious in the world. The Massachusetts colonial legislature, the General Court , authorized Harvard's founding. In its early years, Harvard College primarily trained Congregational and Unitarian clergy, although it has never been formally affiliated with any denomination. Its curriculum and student body were gradually secularized during the 18th century, and by the 19th century, Harvard had emerged as the central cultural establishment among Boston elites. The university is composed of ten academic faculties plus the Radcliffe Institute for Advanced Study. Arts and Sciences offers study in a wide range of academic disciplines for undergraduates and for graduates, while the other faculties offer only graduate degrees, mostly professional. Harvard's alumni include 8 U. In , it acquired British North America 's first known printing press. A publication gave the school's purpose as "to advance learning and perpetuate it to posterity, dreading to leave an illiterate ministry to the churches when our present ministers shall lie in the dust.
The notion that companies must go above and beyond in their customer service activities is so entrenched that managers rarely examine it. But a study of more than 75, people interacting with contact-center representatives or using self-service channels found that over-the-top efforts make little difference: All customers really want is a simple, quick solution to their problem. The authors also introduce the Customer Effort Score and show that it is a better predictor of loyalty than customer satisfaction measures or the Net Promoter Score.